Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
UltraVox XT Error Message - Out of Memory
The problem occurs when your recording has lots of calls, for example more than 500, and the Overlap (%) value in the Spectrogram settings is high, for example 90%.
UltraVox microphones are not recognized after restarting the computer
This typically occurs after the computer went to sleep. Upon restarting, UltraVox XT does not recognize the microphones.
Making screen captures in Windows
Windows provides multiple means to capture images from the screen, either using the Printscreen key or the snipping tool or snip & sketch. Some Noldus software also provides options to save images of your settings or of graphs.
Understanding Axis camera LEDs
Summary of all the status LED's on your axis camera.
License numbers for Noldus software may be checked by going on the menu to Help/About.
An overview of which software version is supported by which operating system
In this sheet, you can see which version of the software is supported and tested under which Operating System
No Valid Hardware Key Detected After Installing Noldus Software
If you receive an error stating that there was “No Valid Hardware Key Detected”, please check the USB license key/dongle to ensure it is seated properly (unplug and reinsert). Close the Noldus program and try again.
Some elements of the software appear too small or cropped when using Windows 10
When using high DPI displays in Windows 10, some elements in our software may appear too small or may appear cropped so they cannot be seen clearly. This can be corrected by adjusting the properties of the application.
How do software-based and hardware-based licenses compare?
The Observer XT 16, EthoVision XT 17, and FaceReader 9 offer new software-based licenses which replace the hardware license key (dongle) required in previous versions.
Basler cameras are the most common camera used with EthoVision, and may also be used with Media Recorder.